1. Information We Collect

A. Personal Information

We collect personal information when you register, interact with our services, or communicate with us. This may include:

• Account Information: Name, email address, phone number, username, and password.

• Billing Information: Credit/debit card details and billing addresses for payment processing.

• Profile Data: Preferences, learning history, certifications earned, and course interests.

• Communications: Information you provide when contacting customer support or participating.

B. Non-Personal Information

We automatically gather non-identifiable data to improve our services, such as:

• Technical Data: Browser type, operating system, device type, and screen resolution.

• Usage Data: Time spent on courses, pages visited, clicks, and engagement metrics.

• Location Data: General geographic location based on IP address.

We automatically gather non-identifiable data to improve our services, such as:

2. How We Use Your Information

A. Service Delivery

Your information helps us provide essential services like enabling account registration, granting access to courses, and creating personalized learning paths. It also allows us to track your progress and award certifications, ensuring a seamless and rewarding learning experience.

B. Communication, Engagement, and Improvement

We use your contact details to share updates on courses, promotions, and events, respond to inquiries, and send newsletters with learning tips. Additionally, aggregated data is analyzed to enhance platform performance, develop new features, and understand user needs. For legal and compliance purposes, your data may also be processed to meet obligations or resolve disputes.

3. Sharing Your Information

We share your data with trusted third-party providers to facilitate essential services like payment processing, email communication, and analytics. These partners are bound by strict confidentiality agreements and cannot use your data for their purposes.

Your information may also be disclosed to comply with legal obligations, protect our rights and safety, or investigate fraud and security issues. Additionally, in the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, with prior notification provided.

4. Your Choices

You can manage your personal information through account settings to update, modify, or delete it. Opt out of marketing emails by clicking the “Unsubscribe” link, though transactional emails related to your account will still be sent. Additionally, you can manage or disable cookies via your browser settings, but this may affect platform functionality.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy.

• Meet legal, regulatory, or reporting requirements.

• Resolve disputes and enforce agreements.

When data is no longer needed, we securely delete or anonymize it.

6. Use of Cookies and Tracking Technologies

Cookies are small files stored on your device that help us provide a better user experience. We use:

• Essential Cookies: For platform functionality, such as login authentication.

• Performance Cookies: To analyze site usage and improve performance.

• Targeting Cookies: To deliver personalized content and advertisements.

You can control cookies through your browser settings or by adjusting your preferences on our platform.

7. Security Measures

We implement robust security measures to protect your information, including data encryption with SSL/TLS protocols, role-based access controls, and regular monitoring through security audits and threat detection. While we strive to maintain maximum security, no system is completely risk-free. To enhance protection, we recommend using strong passwords and enabling two-factor authentication.

8. Children’s Privacy

Edumile is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover such data has been provided, we will take steps to delete it immediately.

9. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data and request a copy.

• Request corrections to inaccurate or incomplete information.

• Request deletion of your data (subject to certain legal limitations).

• Object to or restrict processing of your data.

• Request data portability to another service provider.

To exercise your rights, please contact us at support@edumile.com.

10. Third-Party Links

Our platform may link to external websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing personal information.

11. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted here, with a revised "Last Updated" date. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Email: support@edumile.com

• Phone: +1 (123) 456-7890

Thank you for trusting Edumile with your learning journey. Your privacy is our priority!